Set Clear Expectations from the Start
A comprehensive tenancy agreement, house rules document, and property inventory are the foundation of good property management. Set out clearly what is expected of tenants — rent payment dates, property care responsibilities, visitor policies, noise expectations, and maintenance reporting procedures. Clarity upfront prevents disputes later.
Regular Property Inspections
Carry out property inspections at regular intervals — typically every 3 to 6 months. Give tenants at least 24 hours written notice. Use inspections to check on the property's condition, identify any maintenance issues early, and maintain a relationship with tenants. Document inspections with a written report and photographs.
Proactive Maintenance
Reactive maintenance (fixing things only when they break) is more expensive and disruptive than proactive maintenance (servicing, inspecting, and preventing problems). Schedule annual boiler services, check gutters and drains before winter, test smoke and CO alarms regularly, and address minor repair requests promptly before they become major issues.
Effective Rent Collection
Set up rent to be collected by standing order on a fixed date each month. Keep clear records of all payments. Address any late payments promptly and in writing. If payment issues persist, follow your tenancy agreement's arrears procedure and seek professional advice early rather than letting arrears accumulate.
Good Tenant Communication
Good landlords are responsive, professional, and clear. Respond to maintenance requests within 24 hours (even if just to acknowledge receipt and provide a timescale). Communicate any property-related changes (planned works, inspections, changes to utility arrangements) in advance and in writing. Treat tenants with respect.
Consider Professional Management
For landlords who do not have the time, skills, or inclination to manage properties themselves, professional management services like those offered by Axient Housing are worth considering — particularly for HMOs and social accommodation. Professional management reduces risk, ensures compliance, and frees up your time.