Your Right to a Written Tenancy Agreement
All tenants have the right to receive a written tenancy agreement. This document sets out the terms of your tenancy — including rent amount, notice periods, permitted occupants, and your responsibilities. If you are in social housing or managed accommodation like that provided by Axient Housing Limited, your agreement will also outline house rules and any support services available to you.
Deposit Protection
Your landlord must protect your tenancy deposit in a government-approved tenancy deposit scheme within 30 days of receiving it. They must also give you prescribed information about the scheme used. If this is not done within the required timeframe, you may be entitled to compensation of between one and three times the deposit amount. Axient Housing manages all tenant deposits in full compliance with this legal requirement.
Right to a Safe and Well-Maintained Property
Landlords are legally required to keep their properties safe and habitable. This includes maintaining gas safety (annual gas safety check required), electrical safety (EICR every 5 years), working heating and hot water, structural safety, and freedom from serious damp or mould. Properties managed by Axient Housing are inspected regularly and maintained to meet all legal standards.
Right to Quiet Enjoyment
Once you have moved in, you have the right to "quiet enjoyment" of your home. This means your landlord cannot enter your property without giving at least 24 hours written notice, except in genuine emergencies. You are entitled to live in your home without harassment or unlawful interference.
Protection from Illegal Eviction
Landlords must follow a strict legal process to end a tenancy. They must serve the correct legal notice — either a Section 21 (no-fault) or Section 8 (fault-based) notice — and if you do not leave voluntarily by the notice date, they must obtain a court possession order before you can be required to leave. Illegal eviction (changing locks, removing belongings, harassment) is a criminal offence.
Where to Get Help
If you believe your rights are being violated, you can contact Shelter (shelter.org.uk), Citizens Advice, or your local council's housing department. Axient Housing Limited is committed to upholding all tenant rights and can help connect residents with appropriate support services.